general condition of sale

General condition of Sales

These general conditions of sale are applicable to sales contracts concluded online via the site represented by the company Ina De Saint Andeol (us) and its consumer customers (you).

Conclusion of the contract

In accordance with the provisions of the Civil Code on the conclusion of online contracts, the contract will be concluded when you click on the button allowing you to confirm your order, after having viewed the details thereof, and in particular its total price, and having had the opportunity to correct any errors.


The language proposed for the conclusion of the contract is French.

Acceptance of the GTC

Before concluding a contract with us, you must read the T & Cs and accept them by clicking on the corresponding box in the ordering process.


The contracts concluded on our website (data relating to your order and CGV in force on the day of your order) are archived for a period of 10 years. You can access archived contracts by requesting them through the contact form.


VAT is included in the prices displayed on our site at the legal rate currently applicable. The prices mentioned on our site are indicated all charges included, in euros. The delivery costs are not included in the prices displayed on our site. Other additional costs which may be charged to you are indicated before the conclusion of the contract.

Deliveries to countries outside the European Union may be subject to various charges and taxes, including customs and import VAT. These costs are borne exclusively by the buyer.


Delivery time is 5-10 days worldwide


The following means of payment are available to you to pay for purchases made on our site:

– credit card

– PayPal

Please note that delivery of the goods will take place after receipt of your payment by our services. To receive your products as quickly as possible, we advise you to pay for your purchases by credit card or Paypal.

Retention of title

The transfer of ownership will take place after full payment of the price.

Risk transfer

The risk of deterioration or loss of the goods will be transferred upon receipt of the goods delivered.

Right to retract

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last item.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration by email to

You can use the model withdrawal form but it is not mandatory. For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period. You must return or return the goods without undue delay and, in any event, at the latest fourteen days after you have communicated your decision to withdraw from this contract. This deadline is deemed to be respected if you return the goods before the expiration of the period of fourteen days. You will have to bear the direct costs of returning the goods.

Exception to the right of withdrawal

custom paintings

Legal warranty

The legal guarantee comes under the conditions provided by law. The rights referred to in articles L.211-4, L.211-5, L.211-12 of the Consumer Code and articles 1641 and 1648 paragraph 1 of the Civil Code apply. Please consult the most recent version of these texts on the website


You can send your complaints to our customer service through the contact form or by email

Risk transfer

The transfer of risks of deterioration or loss of the goods will take place when you take possession of the goods delivered or when the goods are delivered to a carrier mandated by you, other than one of those offered on our site.


Personal data protection policy

When you browse our site, you are required to provide us with personal data. We thank you for your trust and would like to inform you here about the use of your data and your rights.

The data controller

The person responsible for processing personal data is the company Ina De Saint Andeol, the contact details of which can be found in the legal notice.

Purposes of data collection and processing

The personal data collected on our site is used to carry out order processing and manage the commercial relationship (deliveries, invoices, after-sales service).

Recipients of personal data

The recipients of your personal data collected on our site are first of all ourselves for the processing of your orders and the management of customer relations. Other recipients of your personal data are, where applicable, our providers of payment or payment security, our delivery providers, our business partners. In the event that this is required by law, your consent is collected or a possibility of refusal is provided to you before any transmission of data.

Your rights

It is recalled that the person whose personal data is processed has the rights of access, rectification and opposition to the processing of his personal data.

You can exercise these rights by sending us an email using the contact form.


Our website uses cookies. These are small text files saved to your hard drive.

The cookies used on our site allow us to offer you the following services: wish list, comparison function, basket backup, identification during a new visit, memorization of consultations, personalization of the commercial offers that we will offer you according to your browsing history.

Most cookies are intended to allow or facilitate your browsing and are necessary for the operation of our online store.

The use of cookies, own or third parties, which is not necessarily necessary for the operation of the site requires your express consent.

You can express your consent or oppose the use of cookies by configuring your connection device appropriately. In particular, refer to the user guide for your browser.

Business prospecting by email

If you no longer wish to receive commercial prospecting by email, you can let us know at any time by one of the following means:

Mention here the methods that you actually offer, for example:

click on the unsubscribe link in each email

send an email to the contact form.

Once connected you can also unsubscribe from the newsletter at the bottom of the page.

Registration of bank data

All credit card payments are made with encryption systems. During payment we have no access to your bank data.